Frequently Asked Questions

How long does it take to receive my order?

• Astrology charts requested via e-mail are delivered within 12 hours.
• Astrology consultations are conducted in the time agreed upon by the astrologer and client.
• All other items are shipped within 24 hours of placing the order.  Depending on the shipping method you chose, it may take 2 - 7 days to receive your order.  

If the item is not in stock, it may take an extra 3 - 4 days before your order is shipped.  You will be notified if a product is out of stock before your order is finalized.  You have the choice to cancel or proceed with your order at that time.

How do I check the status of my order?

You will be notified via e-mail when your products ship.  The e-mail will contain what method of shipment you selected at the time of purchase.  If you chose UPS, a tracking number will be provided in the e-mail.  You may visit UPS to view the status of delivery.

What credit cards do you accept?

We accept AMEX, Mastercard, Visa, and Discover.  Please see our Payment Information for additional information about the forms of payment we accept.

Do you accept debit cards, too?

Yes, we may charge your debit card for an order as long as it has a Mastercard or Visa logo.

What if I do not want to order online?

You are welcome to contact us directly to purchase your products and services.  It is also possible to select the items you wish to purchase online but call us with your credit card information, or you mail your order to us along with your payment.  See How Do I Place an Order for additional information.

What format are used to e-mail astrology charts?

Your astrology chart is e-mailed in .GIF format to allow easy viewing and printing with your existing browser.  The astrology reports are e-mailed in standard rich text format (RTF) to allow for easy conversion into your specific word processing program.

If you prefer a different format, please let us know.

If you do not find the information you need here, please e-mail us at ascendinglight@ascendinglight.com

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